Returns and Exchanges

If you are not happy with everything you receive, please return it for a full credit, exchange or refund within 30 days from the date of purchase.
Shipping and handling charges are not refundable.

Note: product must be returned in original packaging and in the exact shape as received.
Dolls must be returned attached to the box with the provided ribbons or ties.

Return the original receipt if possible or a copy of the order.

There is a re-stocking fee of 10% for large items like dolls or backdrops and 5% for small items like outfits or shoes.

Items that are Not Returnable:
• Items that were damaged as a result of mishandling or play.
• Items purchased through a third party reseller.

Return address:

Carpatina LLC
5 Searles Rd
Nashua , NH 03062

Toll Free: 1-800-273-3022